FAQ

Frequently Asked Questions

Everything you might want to know before we come out for your free on-site estimate.

General

About working with us

Do you offer free estimates?

Yes. Every estimate is free and no-obligation, and we do them in person on-site so we can see the property, the grade, and exactly what the job involves before quoting a price.

What areas do you serve?

We serve Hendersonville, Flat Rock, East Flat Rock, Etowah, Fletcher, Mills River, Arden, Asheville, Brevard, and Henderson County — essentially all of Henderson County and the surrounding Western North Carolina communities.

Are you insured?

Yes. We carry the insurance you'd expect from a licensed North Carolina contractor doing landscaping, hardscaping, and tree work. We're happy to provide details when we come out for your estimate.

How soon can you start?

Often quickly. Reviewers commonly note that we visited to quote the same day or the next day, and started the work within days. Turnaround depends on the season and scope, but we don't leave you waiting weeks for a callback.

Do you handle both residential and commercial?

Yes. We work with homeowners, commercial property owners, and HOA common areas throughout Henderson County — from single-yard cleanups to full commercial landscape maintenance.

What payment methods do you accept?

We accept cash, check, and card.

By Service

Service-specific questions

Landscaping Design
Do you charge for the design consultation?

No. Our initial on-site visit and quote are free and no-obligation. We'll walk your property, talk through your vision, and follow up with a written estimate.

How long does a landscape install take?

Most residential projects run one to five days once scheduled, depending on scope. Larger jobs — full-yard sod, tree planting, and hardscape combined — can take a week or more. We give you a realistic timeline up front.

Do you work on new construction?

Yes. We handle grading, soil prep, sod, seeding, and full landscape installation for new builds throughout Henderson County and the surrounding area.

Landscaping Maintenance
Do you offer year-round contracts?

Yes. We offer flexible weekly, bi-weekly, and monthly maintenance plans, plus seasonal cleanups. There's no long-term lock-in — we earn the next visit every time.

Can you handle both residential and commercial properties?

Yes. We maintain everything from residential yards to commercial parking-lot landscaping and HOA common areas across Henderson County.

What if I only need occasional cleanups?

That's fine — a lot of customers call us just for spring cleanup, fall leaf removal, or a one-time refresh. Same quality of work, no obligation to sign up for recurring service.

Stamped Concrete
How long does stamped concrete last?

Properly installed and sealed stamped concrete lasts 25+ years. We reseal on request every few years to keep the color bright and the surface protected.

Can you match my existing brick or stone?

In most cases, yes. We choose a stamp pattern and integral color that ties into your existing brick, stone, or siding.

Is stamped concrete slippery?

We use a non-slip additive in the sealer for surfaces around pools and steps so the finish stays safe when wet.

Tree Pruning
When is the best time of year to prune?

Most deciduous trees prune best in late winter while dormant, but hazard cuts and dead-wooding can be done any time of year. We'll advise per species when we quote.

Can you prune without spikes?

Yes — we never use climbing spikes on trees we're pruning, only on removals. Spikes wound live trees and invite decay.

Will pruning hurt the tree?

Not when it's done correctly. Proper cuts at the branch collar heal cleanly. We follow modern ANSI-style pruning practice on every job.

Tree Removal
Do you handle emergency storm removals?

Yes. We prioritize dangerous trees on homes and driveways and get to them as quickly as we can. Call the office and we'll get you on the schedule.

Can you remove trees my other quote said needed a crane?

Often, yes. Our climbers routinely take down trees by rope and harness in spots where a crane or bucket can't fit — that's what our Master Climber service is for.

Do you grind stumps?

Yes — stump grinding is available as part of removal or as a stand-alone service.

Master Climber
How is this different from regular tree removal?

A standard removal often uses a bucket truck or crane. Master climber work is fully rope-and-harness — the climber is up in the tree the entire time, essential when no machinery can reach.

Is climbing removal more expensive?

It can be, because it takes more time and more advanced equipment. We give you a clear written quote before any work begins so there are no surprises.

Do you carry insurance for this work?

Yes. We carry the insurance you'd expect from a licensed North Carolina contractor doing high-risk tree work.

Trimming Bushes
When should shrubs be trimmed?

Timing varies by species. Spring-flowering shrubs like azalea are best pruned right after bloom; boxwood and hollies tolerate pruning in late winter or early summer. We advise per plant.

Can you renovate an overgrown hedge?

In most cases, yes. Many overgrown shrubs can be brought back over one or two seasons of careful reduction pruning.

Do you offer shrub trimming as part of maintenance?

Yes — shrub pruning is included in most of our recurring maintenance plans, or we can quote it as a one-time service.

Concrete Work
How thick will my slab be?

It depends on the use — 4" is typical for sidewalks and patios, and 5–6" reinforced for driveways and heavy pads. We'll spec it correctly for your project.

How long before I can use the concrete?

You can usually walk on it in 24 hours and drive on a driveway after about 7 days. Full cure strength takes 28 days.

Can you match existing concrete color?

In most cases, yes. We can adjust the mix and finish to blend with adjacent slabs.

Patios
Paver, stamped, or flagstone — which is best?

Each has strengths. Pavers give you a modular, replaceable surface. Stamped concrete is a single continuous surface with lots of pattern options. Flagstone is natural and unique. We'll talk through the trade-offs on-site.

Can you integrate a fire pit or seat wall?

Yes — fire pits, seat walls, planters, and step transitions are all things we build into patio projects regularly.

How long will the install take?

Most residential patios take 2–5 days depending on size, base prep, and any integrated features.

Stone Work
How tall a retaining wall can you build?

We build walls from small garden borders up to substantial slope-holding walls. Taller walls include proper base, drainage, and (where appropriate) engineered specs.

Do you handle drainage behind the wall?

Always. Every wall we build includes proper drainage — gravel backfill and drain pipe as needed — so hydrostatic pressure doesn't push the wall out over time.

Can you match existing stone on my property?

In most cases, yes. Local Western NC stone is available in a wide range of colors and shapes, and we'll match as closely as possible.

Seeding
When should I seed my lawn in WNC?

Fall (September–October) is the ideal window for cool-season grass in Western NC. Early spring works but comes with more weed pressure and less time to establish before summer heat.

Seed vs. sod — which is right for me?

Sod gives you an instant lawn but costs more up front. Seed is more economical and, with proper prep, produces an equally healthy long-term lawn. We'll help you decide based on budget and timeline.

Will you handle the grading before seeding?

Yes — grading, soil amendment, and prep are all part of a seeding project. Seed on unprepared soil won't give you the lawn you want.

Ready to transform your outdoor space?

Call us or request your free, no-obligation quote today.